Support Policy

This policy describes how support works for Meridian Arc Global LLC software and engagements.

Documentation first

Our documentation is public and written at demo-grade depth — it is the first line of support, and for many questions the answer is already there. We recommend starting there.

Direct support

When you need us directly, the support request form carries the detail we need — product, deployment type, issue category, severity, and how to reach you. Requests reach us and we respond directly.

The specific support scope, response expectations, and any service levels that apply to a deployment are those set in its license or engagement agreement. We do not publish blanket service-level commitments here that we have not agreed with you.

Channels

Email is always open, at contact@meridianarcglobal.com. Additional direct channels are listed on the Support and Contact pages as they are published.